FAQ
Delivery
Standard delivery time: 7-11 business days
Express delivery time: 3-4 business days
1 day extra for hats with customised design such as embroideries, flags, labels and text.
Prices:
Free shipping on orders over $49
Standard shipping cost: $3,99
Express delivery cost: $24,99
Payment and refund
I have returned my unwanted item but haven’t received a refund?
After you have received your confirmation e-mail that your return has been processed it takes 2-5 working days until your money is refunded. If you haven’t received your refund within this time, please contact us.
Exchange and return
How do I make a return/exchange?
Click here for all information regarding returns
Claim/Complaint
I have received a defective product and would like to claim the product. How do I do this?
If you believe that you have received a defective product, please contact us via e-mail at [email protected]. State Claim and the order number in the subject line with a short description of what the defect is. Please provide a picture if possible.
Products provided are not discoloured upon delivery, discoloured products are not covered by the Return policy as it is considered as normal wear.